Shipping policy

SHIPPING & DELIVERY POLICY

 

At Merva Paris, we want your order to arrive safely and on time. Please review the information below before placing your order.

1. ORDER PROCESSING

All orders are processed after payment has been successfully confirmed.

  • Processing time: 1–3 business days

  • Orders are processed Monday–Friday.

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • During launches, promotions, holidays, or periods of high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a confirmation email with your tracking information.

2. SHIPPING WITHIN THE UNITED STATES

We currently ship throughout the United States.

Standard Shipping

  • Estimated transit time: 5–10 business days

  • Shipping fee: Free on orders $75+

  • Orders below $75: shipping calculated at checkout.

Express Shipping

  • Estimated transit time: 2–5 business days

  • Shipping cost: calculated at checkout.

Please remember that delivery estimates begin after your order has been processed and shipped.

3. INTERNATIONAL SHIPPING

International shipping may be available to selected countries.

Estimated international delivery:

7–20 business days after processing

Actual delivery times may vary depending on the destination, carrier, customs clearance, weather, holidays, and other circumstances outside our control.

Customers are responsible for any applicable customs duties, import taxes, VAT, or other fees charged by their country unless otherwise stated at checkout.

4. TRACKING YOUR ORDER

Once your order has shipped, we will send you a shipping confirmation containing your tracking number.

Tracking information may take 24–72 hours to become active after the carrier receives the package.

You can use the tracking number to follow your shipment's progress.

5. ORDERS MAY ARRIVE IN SEPARATE PACKAGES

Because Merva Paris may work with different fulfillment locations and manufacturing partners, products from the same order may occasionally be shipped separately.

If this happens, you may receive more than one tracking number and your packages may arrive at different times.

You will not be charged additional shipping simply because your order is shipped in multiple packages unless the shipping terms displayed at checkout state otherwise.

6. SHIPPING DELAYS

Delivery estimates are not guaranteed dates.

Delays may occur because of:

  • Carrier delays

  • Severe weather

  • Holidays

  • Customs processing

  • Incorrect or incomplete addresses

  • High order volumes

  • Transportation disruptions

  • Other circumstances outside Merva Paris's reasonable control

If your order is significantly delayed, please contact us so we can investigate the shipment.

7. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing an accurate shipping address during checkout.

If you notice an incorrect address, contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

Merva Paris is not responsible for orders delivered to an incorrect address provided by the customer.

8. LOST OR STOLEN PACKAGES

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around your delivery location.

  2. Ask household members or neighbors.

  3. Contact the shipping carrier.

  4. Contact Merva Paris if you still cannot locate the package.

Merva Paris will work with the carrier to investigate the shipment.

9. DAMAGED ORDERS

If your package arrives damaged, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Photos of the damaged package

  • Photos of the damaged product

  • A description of the damage

We will review the situation and determine the appropriate solution.

10. PRE-ORDERS

If an item is marked as a pre-order, the estimated shipping timeframe will be displayed on the product page.

If an order contains both pre-order and in-stock items, the items may ship separately.

11. DELIVERY ESTIMATES

Delivery estimates are provided to help customers understand when their order is expected to arrive.

They are estimates rather than guarantees.

Merva Paris does not guarantee delivery by a specific date unless a guaranteed delivery service is explicitly offered at checkout.

12. CONTACT

If you have questions about your shipment, please contact:

Merva Paris Customer Support

Email: info@mervaparis.com

Please include your order number when contacting us so we can assist you faster.

IMPORTANT SHIPPING NOTICE

By placing an order with Merva Paris, you acknowledge that processing time and shipping transit time are separate.

Processing: 1–3 business days
U.S. Standard Transit: 5–10 business days
U.S. Express Transit: 2–5 business days
International Transit: 7–20 business days

Actual delivery times may vary depending on the shipping destination and circumstances outside our control.